Re: Increase Size Of CDR Archive On Group 500
Hi The current CDR limit appears to be < 115 entries but we would like to have at least 300 to cover one months usage Thanks
View ArticleRe: Increase Size Of CDR Archive On Group 500
Hello DL,as already stated above you "should" get more than this. Are you using any provisioning server like RPRM or other Polycom solutions or is this a standalone unit? I suggest you work with your...
View ArticleSIP URL Favorite Issue
Hi, I am trying to create a maual entry for an enpoint that is outside of our network and not registered with our Polycom Gatekeeper. The far side EndPoint is a Cisco TP device and uses SIP. The near...
View ArticleUnable to view remote presentation i.e. powerpoint
Very new to the RealPresence Groups seriesI have 2 Group 300 devices in 2 seperate roomsFrom 1 on these devices, when remote user presents a powerpoint, we can see the presentation fineFrom the other...
View ArticleRe: Polycom Touch Control - screen image different than previously when...
Hello, Here os the information I was provided for this. Touch Panel and HDX 8000 Codec. Software for the codec is 3.1.5Software for the touch panel is 1.11.0-15 ( at least that was what was provided)...
View ArticleRe: HDX and Group Series support for Skype for Business Online (Office 365)
I beleive that will be coming later this year (~Q2-Q3 2016). At present only Calendaring is supported with O365.
View ArticleGroupSeries Multipoint hosted SIP call
HI! I do apologize if this is the wrong thread however this is the nearest result for my search... I am wondering if a codec (e.g.: Group 500) that has the multipoint option can host a multipoint call...
View ArticleRe: HDX and Group Series support for Skype for Business Online (Office 365)
Hello bknox and all,we do not discuss possible future features within this Polycom community as a non disclosure agreement / NDA is required to be in place with any individual before we can discuss any...
View ArticleRe: GroupSeries Multipoint hosted SIP call
Hello Miki_PH,welcome back to the Polycom Community.Did you ever solve or follow up your other issues => here<= and => here<= ? I have moved your post from the HDX post you replied to. It...
View ArticleRe: Unable to view remote presentation i.e. powerpoint
Hello sschnei,welcome to the Polycom Community.The community's Video FAQ contains this post here:Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize...
View ArticleGroup 500 Content sharing on HDMI
HI, I am using Polycom Group 500 running polycom-gseries-release-5.0.2-290015, the latest release. I am unable to share content on the HDMI port on the Codec, from the VGA port it is working fine. Can...
View ArticleRe: Group 500 Content sharing on HDMI
Check settings of input #2 at Admin Settings->Audio/Video->Input #2. Set Enable to Auto or HDMI. Set Display as to Content.
View ArticleRe: Proper format for IP entries on HDX whitelist?
Sorry... I should have specified that whitelist entries appear to work as described in the admin guide with 3.1.7 / 3.1.8 but do not appear to work with 3.0.6.
View ArticleCan I upgrade software version 3.1.9 for HDX9000 Series and also get official...
Hi, I have heard that Polycom does not support version 3.1.9 on HDX9000 series from partner company. They get this information from Polycom local office, and because HDX9000 already EOL.But version...
View ArticleRe: Can I upgrade software version 3.1.9 for HDX9000 Series and also get...
I think that release notes at http://downloads.polycom.com/video/hdx/ReleaseNotes/hdx_rel_notes_v3_1_9.pdf is an official document.
View ArticleRe: Polycom Touch Control - screen image different than previously when...
Hello, Afer looking at the settings on the Codec, it looks like somehow the Camera inputs were all chosen as 'people' and the input that was normally used for content was set to People as well....
View ArticleHDX9002 and sw 3.19x--VIDEO??
Hello, first post.. Our HDX9002 and sw 3.19xxx have stopped using our camera MPTZ6. Normally, when we power up, we can see ourselves without issue. Today we had to hard reset the device, then update...
View ArticleRe: HDX9002 and sw 3.19x--VIDEO??
Hello BaconMan,welcome to the Polycom Community.It could be as simple as the camera actually being defective or maybe a cable not 100% properly seated. Its usually quite good practise to provide some...
View ArticleRe: HDX9002 and sw 3.19x--VIDEO??
Hello Steffen, It worked just a few hours ago so, defective no, but possibly died during a reboot and this upgrade; yes.. Not good considering it's minimul usage.... We've swapped cables, checked and...
View ArticleRe: HDX9002 and sw 3.19x--VIDEO??
Hello BaconMan,I am not aware of such thing in the field but without getting at least some logs of the unit would be unable to comment. A serial number usually starts with 82 so please double check...
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