Re: Call Detail Report Question
Hello, Thanks for explaining the average packet loss....but how can we know how badly it affected the call. Waht as the values which can be considered good, bad , worst for avarage packet los... we can...
View ArticleRe: HDX9002 and sw 3.19x--VIDEO??
Clarification: asking for the serial number of the codec, not the camera.
View ArticleRe: HDX9002 and sw 3.19x--VIDEO??
Thought you wanted the camera's serial number, not the unit. But no matter.... this is resolved and shared below for your users struggling with this as well.... First it's important to note we used DVI...
View ArticleRe: HDX9002 and sw 3.19x--VIDEO??
Thanks for the follow up and the posting of the assistance for others. Reading this has risen a question, are you saying the setting changed on the software upgrade, because it should not. And part of...
View ArticleRealPresense Visual
Can the Trio Visual wallpaper be customized?I like the default wallpaper that shows up on the TV but I was hoping we could brand it a bit. Thanks all,
View ArticleCan Group series retrieve content from Skype for Business?
Dear Support Team, We wonder whether any of group series codecs could receive the sharing content coming from MS Lync (Skype for buisiness) office communicator directly without any "joints" RMX, DMA...
View ArticleRe: Can Group series retrieve content from Skype for Business?
Hello Turan,welcome to the Polycom Community.It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release. This also allows...
View ArticleEnd Point looses video during bridge call
A three site bridge IP call.Site 1 The Bridge Polycom/HDX 8000 HD/Release - 2.6.0.2-4852Site 2 End Point Polycom/VSX 7000A/Release 8.5.2 - 05Nov2006 01:36"Site 3 End Point Polycom/HDX 9000 HD/Release...
View ArticleRe: End Point looses video during bridge call
Hello Alan,welcome to the Polycom Community.Once the 2nd call is added to your Multipoint HDX call, the Endpoint will re-negotiates video by closing and re-opening the video channel. You would have to...
View ArticleHDX to Microphone Array cable length limitation
Hi Community, I am at a customer's an I have to integrate a HDX into a rack far away from the meeting room for about 100 meters ! I need to integrate the audio cable through Ethernet or other support...
View ArticleRe: Problems with my HDX 9004 Device
Hello jaisingh,there may be a possibility that the unit is defective. Have you tried to factory restore this yet? I suggest you contact your Polycom reseller as he can advise you on the options you...
View ArticleRe: Can Group series retrieve content from Skype for Business?
Hi Steffen, Thank you for clarification and I apologize for the thread wasn't placed in a correct category initially. Regards,Turan
View ArticleRe: HDX to Microphone Array cable length limitation
Q: Is there a way to extend this distance to 100 meters ? A: No, there is not a way to extend the CLink2 interface more than what is documented in the HDX Integrator's Guide. Q: Does anyone know...
View ArticleRe: ECCN
ECCN is only needed on product that is sold, since the PPCIP (People+Content IP) software is a free download it does not have an ECCN.
View ArticleRe: CX5000 - after successful upgrade keeps rebooting every 45 seconds
Hello all, This issue persists for me (rebooting CX 5000 every 45 secs). Here is what I have done with no success thus far: - Factory reset- Replaced power supply in power data box (I know this is not...
View ArticlePolycom hdx 7000
Dear Sir, I have Polycom HDX 7000 HD, when we updated to firmware which 3.1, codec not working properly, codec display coming with green background with Polycom logo which green, and home page not...
View ArticleRe: CX5000 - after successful upgrade keeps rebooting every 45 seconds
Hello Dugnrie,welcome to the Polycom Community.I am aware that you responded to an older post in regards of upgrading a unit and ending in a reboot loop but can you confirm what lead your unit to do...
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