Thought you wanted the camera's serial number, not the unit. But no matter.... this is resolved and shared below for your users struggling with this as well....
First it's important to note we used DVI and not Component YPbPr which it defaults to. Second is, once we updated all our software, apparently, the Polycom can reboot and reboot all it wants, it will never recongnize the camera again until we performed the below procedure.....
- Shut down Polycom, disconnect the camera from the back of the unit.... power up (Do NOT connect camera yet!)
- Next, navigate to ADMIN SETTINGS, CAMERA SETTINGS... (Username and PW will be required in most cases)
- Go to Camera 1 (we only use 1 here) and navigate to the drop down box (Initially not there when connected...odd but true)
- Toggle down to DVI as per the included screenshot/attachment.... we then plugged in the camera (****read below) but once it recovered. The camera was back and fully functional......
(***DISCLAIMER- in retrospect we should have shut down again and instead plugged it in, where the machine immediately shutdown- aka like a BSOD, but unsure if that's normal, this is a new hardly used unit so, we are checking on this just in case...)
Thanks for your help Steffen,
Mark aka Baconman