Cropped Image Monitor 2 Poly OS 4.0.2 MRToA
Image from monitor 2 when the MTRoA equipment is in a call appears cut off.Without being on the call, the image appears normal.Is anyone having the same problem?Poly OS 4.0.2-384012 + Teams App...
View ArticleRe: Cropped Image Monitor 2 Poly OS 4.0.2 MRToA
Hello @Aluizio Deodato Welcome back to the Poly Community.Is this when HDMI sharing? Is this only since PolyOS 4.0.x? The best and quickest way forward is to contact our Support organisation as the...
View ArticleRe: Cropped Image Monitor 2 Poly OS 4.0.2 MRToA
Hello SteffenBaierUK, this only happens with monitor 2, when the equipment is on call.When we were on Version Poly OS 4.0.1 Teams App 1449/1.0.96.2023050203 this did not happen.I believe it is some...
View ArticleRe: Updated the X50 + TC8 to the latest Poly OS + latest Teams app, X50 keep...
Just an update that a reset to factory default didn't help. That's the logs when it crashed:2023-07-06 20:37:05.650 CRITICAL CEng: cpu_mon: detected vmgr task is no longer running processing loop...
View ArticleRe: Updated the X50 + TC8 to the latest Poly OS + latest Teams app, X50 keep...
Hello @Gilad_H , Welcome back.Stating the latest software does not help others when finding this post in days, weeks, months, or years to come as they do not know what software mentioned was current at...
View ArticleRe: Updated the X50 + TC8 to the latest Poly OS + latest Teams app, X50 keep...
Steffen, this is a quote from my first post in this thread, where I clearly wrote the versions: I've updated one of our Poly X50 and TC8 to the latest PolyOS version 4.02, and the Teams client to the...
View ArticleRe: Updated the X50 + TC8 to the latest Poly OS + latest Teams app, X50 keep...
Hello @Gilad_H apologize, but doe this being only a hobby of mine I do not always have the time to check the whole post over again as replied initially: Please get this into supportBest regards...
View ArticlePoly Trio C60 and Poly X50 pairs but C60 not audio device
Once the C60 is placed in device mode and pair able to pair with X50 but the audio is not coming from the C60 as expected. In addition, in the audio output of the X50 studio menu phone audio is not an...
View ArticleCannot invite externals on TC8 / Studio X50 initiated Teams meetings.
Hey guys, When starting a new Teams meeting from our TC8 / Studio X50 we run into the problem that we can only invite local users in our 365 tenant. Is there a way to send invites to external users...
View ArticleRe: Poly Trio C60 and Poly X50 pairs but C60 not audio device
Hello @PolySysAdmin , Welcome to the Poly Community.The community contains individual sections dealing with the different products we offer Voice, Audio/Video, UC Infrastructure, or Others.Your post or...
View ArticleRe: Cannot invite externals on TC8 / Studio X50 initiated Teams meetings.
Hello @RickyTrekdrop , Welcome to the Poly Community. When using another provider mode like Microsoft Teams, Poly has no control over functionality. Please work with our Partner Microsoft on features...
View ArticleRe: Cannot invite externals on TC8 / Studio X50 initiated Teams meetings.
Hello Steffen, Ah, so I have tested starting a meeting on my own from the Teams client on desktop and the same happens. We will have a look at the Teams / 365 tenant settings. Thank you for you quick...
View ArticleRe: G7500 Zoom Room issue after upgrade
I HAVE the same problem. EEIV 12x rear facing with a poly digital extender works in Poly Mode but is not recognized in Zoom Mode using Zoom Room config.
View ArticleRe: G7500 Zoom Room issue after upgrade
Hello @OneRoom welcome to the Poly community. As stated throughout this post, please get this into support. best regards Steffen Baier
View ArticleRe: TC8 tablets going to sleep / disconnect
I currently have Studio X30 paired with TC8 tablets. Over the past year or 2 i have noticed that the TC8 losese it pairing with the X30. Everything seems fine from poly lens and web gui and showing...
View ArticleRe: TC8 tablets going to sleep / disconnect
Hello @Morsey , welcome to the Poly community,Stating the latest software does not help others when finding this post in days, weeks, months, or years to come as they do not know what software...
View ArticlePoly X50 HDMI 1 to HDMI 2 CLI ?
Hello, I would like to know if its possible to switch HDMI1 to HDMI2 on the Poly X50 ? Maybe its possible with a command by the SSH CLI ? Why ? My HDMI1 is Broken and i have only 1 screen on the Room....
View ArticleRe: Poly X50 HDMI 1 to HDMI 2 CLI ?
Hello @Jérémy , Welcome back to the Poly Community. To my personal knowledge this is not possible. The best and quickest way forward is to contact our Support organisation as the community is run by...
View ArticleRe: Eagle Eye IV not recognized / "camera disconnected" by G7500 after a...
We just came across this exact issue. Did you have any luck with Poly support? I dont think it is a 48 hours of non-use rather zoom rooms are configured by default to restart every week on Saturday and...
View ArticleRe: Eagle Eye IV not recognized / "camera disconnected" by G7500 after a...
@SteffenBaierUK wrote:Hello @ocaudeo , Welcome to the Poly Community.Same or similar...
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