Re: PVX Connection issue
Hello cjones8453,welcome to the Polycom Community.The community's Video FAQ contains this post here:Jun 21,2014 Question: Are there specific Ports in my firewall that I need to open in order to utilize...
View Article[SOFTWARE] Version 5.0.2 for Polycom RealPresence® Group Series Software has...
Hello all, the Polycom RealPresence® Group Series Software Version 5.0.2 has been released. You can find the software and the release notes => here<= The above also includes the Polycom Touch...
View ArticleRe: HDX and RPG switching PAL/NTSC
We are experiencing some troubles with video quality with Zoom VRC MCU server.Our partner asks us to make some tests in PAL mode and NTSC mode.
View ArticleTwo HDX endpoints behind the same NAT
Hi,We have with RTP stream. We have two endpoints inside the same office. Both configured for NAT.We do not have VPB and DMA. All endpoints configured for H323 only. Endpoint_1 - Private IP 10.10.1.1,...
View ArticleCan Polycom communicate with Logitech cenference system?
Can Polycom communicate with Logitech cenference system?Customer HQ is having Polycom HDX7000HD, however their branch is using Logitech® CC3000e ConferenceCam.Can these 2 link together?
View ArticleRe: Increase Size Of CDR Archive On Group 500
HelloWe appear to be running v4.33 Appreciate any assistance
View ArticleRe: Can Polycom communicate with Logitech cenference system?
Hello Nelson,welcome to the Polycom Community.A Polycom HDX supports industry standards like H.323 or SIP so if the other third party system supports these I do not see an issue with setting up a...
View ArticleThe main camera of the HDX 8000 HD can't be woke up
Hi All,During these months , our camera of the HDX 8000 HD can't be woke up after long time(maybe 1 week) no use.And we need to restart the Machine then the camera works well. Any ideas ? Best...
View ArticleRe: Problems with my HDX 9004 Device
Problems with my HDX 9004 DeviceHelloI have a several problems with my HDX9004 system. 1st dvi video is not clear , 2nd dvi monitor video okPlease help me
View ArticleRe: Problems with my HDX 9004 Device
hello sir,please find attach file, what is the problem . please help me.
View ArticleRe: Problems with my HDX 9004 Device
I have a several problems with my HDX9004 system.First of all, I'm plugging my device to screen through DVI cable, also check with RGB cable, turn on device, boot ok but don´t appear nothing on the...
View ArticleInteroperability issue for RealPresence Group 500
Hi, Recently my company purchased Polycom RealPresence Group 500 for video conferencing. Everything is fine except for connection to an old Tandberg machine (which seems of model 6000 MXP) from...
View ArticleHDX and Group Series support for Skype for Business Online (Office 365)
Hello, I keep finding a mix of information and looking for some clarity. Do the Polycom HDX and Group Series video endpoints work with Skype for Business Online (Office 365)? Thanks!
View ArticleRe: Interoperability issue for RealPresence Group 500
Hello argay,welcome to the Polycom Community.It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release. This also allows...
View ArticleRe: Problems with my HDX 9004 Device
Hello jaisingh,welcome to the Polycom Community.It is always useful to provide some kind of history on the device you experience the issue with. Is this a brand new unit or is this a unit that only...
View ArticleRe: The main camera of the HDX 8000 HD can't be woke up
Hello Taylor,welcome to the Polycom Community.It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release. This also allows...
View ArticleRe: Calling into a multipoint bridge
Hello Peter Denton,welcome back to the Polycom Community.Only a unit with a multipoint license can start these. You cannot dial into a Unit with a Multipoint license to host a call on it without the...
View ArticlePolycom Touch Control - screen image different than previously when selecting...
Hello, We have a touch control that just started to give us a different image when selecting to send content.Previously we always the choice of 'People + Content' if using the USB cable, or 'Computer'...
View ArticleRe: Polycom Touch Control - screen image different than previously when...
Hello KK Sky,welcome back to the Polycom Community.It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release. Please also...
View ArticleRe: Interoperability issue for RealPresence Group 500
Hello Steffen, I'm very grateful to you for your help and also sorry for unintentional violation of the community guidelines. The software version of my RealPresence Group 500 is Release -...
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