Hi,
Recently my company purchased Polycom RealPresence Group 500 for video conferencing. Everything is fine except for connection to an old Tandberg machine (which seems of model 6000 MXP) from one of my partners. When a connection is setup via H.323, we can hear each other. However, as for the video, I cannot see my partner but he can see me. According to the call statistics shown in web GUI, H.264 was used both Video Tx and Rx. And the transmission rates are about 600~800 kbps for both Video Tx and Rx. Unfortunately, I just cannot see video transmitted from the Tandberg machine.
In order to solve this problem, my partner tried to force the Tandberg machine to use H.263. Then, we can see each other. I guess Group 500 just cannot correcly decode the H.264 video from the Tandberg machine.
The bad news is that my partner is reluctant to force the Tandberg machine to use H.263 for some reason. Is it possible for me to force Group 500 to use H.263 instead of H.264 as the default video codec? Or is there any configuration I can try to solve my weird problem?
Thank you!