Hello DL,
as already stated above you "should" get more than this.
Are you using any provisioning server like RPRM or other Polycom solutions or is this a standalone unit?
I suggest you work with your Polycom reseller so we can get a support ticket open as I could not find such case internally when I briefly looked.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services