Hello BaconMan,
welcome to the Polycom Community.
It could be as simple as the camera actually being defective or maybe a cable not 100% properly seated.
Its usually quite good practise to provide some simple details like the units serial number so we can look this up if there are any known issues.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services